The firm may also need customer-feedback information system that enables it to collect all the relevant information from customers, compile a report, and then send it to the top management for actions to be initiated. This information would then be sent to the top management. Another transaction processing system can be that which registers income and expenditures of the firm per given period. Decision support system can be developed based on the information collected from this transaction processing system. The information will help in making decision on several issues that would improve performance of the firm. This way, the firm will be able to determine products whose stock turnover is high that those with low stock turnover. The firm must have a clear history that would help determine the total sales per given product in a given day. At each store, the firm would make several sales-related transactions in a day. This firm has numerous stores in various cities in the countries named above. There are numerous important business processes that it involves in which needs clear information management approach. Sears is a giant retail stores with numerous branches in the United States, Canada, and Mexico. It would be important to understand the processes that are affected by this, and the manner in which this firm has suffered due to lack of clear information management system.
This report also indicates that top management unit of this firm has been making decisions that are misplaced, a clear sign that their decisions are not guided by in-depth information collected in the firm’s operational activities. This problem could be attributed to lack of clear information management system.Īccording to the report by Oharenko (2005), Sears has been unable to implement some of the emerging market trends that are customer friendly. According to Katz (1988), Sears started experiencing a serious decline in profitability in early 1980s. However, this has changed over the last thirty. Started in 1839, this firm experienced massive growth in its early years, especially due to lack of well-established competitors. This firm was once the largest retail store in the world, beating Walmart and other major retailers that currently dominate the market. Sears is one of the largest retail stores in the United States. This research will focus on how Sears can use transactional processing system as a way of enhancing its productivity and reviving its profitability in the market. Transactional processing system is one of the most common systems that have been used by some firms to solve various issues involving management of information. This definition sheds more light into this field by stating that information is managed for guiding the management in the process of making decisions at operational, tactical, and operational levels. This definition also notes that this system entails an organized manner of managing information within a firm.
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